Ordering & delivery
We love bringing you amazing products to fuel your creative projects and to enjoy for years to come. We stock only the best that we can find and that meets our expectations for quality and value. We stand behind the quality and workmanship of each thing we stock. We want you to be just as happy with your purchases, especially when you are making a selection online.
Please bear in mind that the variation and minor imperfections of handcrafted items are part of their inherent character and charm.
Similarly, vintage items may have imperfections or show some signs of age or use. All vintage/used items are clearly identified, and listings contain a description of their overall condition.
We make every effort to ensure that items listed online are in stock. If we are unable to supply your chosen item, we will notify you immediately to discuss alternative options.
We make every effort to represent items accurately through our photos and descriptions. Bear in mind that colours vary between computers and devices and individual items may be different from those pictured. Please contact us prior to purchasing if you have questions to help you purchase with confidence. For furniture, handcrafted items, and vintage finds, we are happy to answer specific questions or provide more details or an image of the specific item that would be supplied to you.
JET reserves the right to update, remove or withdraw listed products at any time.
Fabric off the bolt - both by the metre and 10cm increment - is cut to order as a continuous piece. Fat quarters are supplied as a separate piece to any orders for identical designs cut from the bolt.
Colours are reproduced as accurately as possible. Colours can vary between dye batches, devices, and the screen and physical product. Please contact us to request a sample if you are after a very specific fabric shade. Fabric cut to order cannot be returned unless it is faulty or we have made an error.
We recommend pre-washing fabrics before cutting and sewing. We find that modern fabrics tend to be very stable and shrinkage and colour transfer is unusual, however if you are going to the time and effort to make something from scratch, it's better to be safe than sorry.
All prices are in New Zealand Dollars, and include New Zealand Goods & Services Tax, if applicable.
Credit card payments are processed through the Shopify Payments system. JET does not access your credit card data for orders placed online.
Orders are processed and dispatched as quickly as possible. We carefully wrap and pack goods with sufficient, clean recycled packaging to ensure they get to you safely.
We use a combination of courier and New Zealand Post for domestic deliveries, depending on the destination.
Delivery times are very unpredictable at present, and orders are likely to take a little longer than you might usually expect. Please be patient and allow some extra time before contacting us to trace your order. If you need something urgently, please phone us before you order and we will do our best to work out a solution with you.
Orders placed online can be collected from the store, at no charge. We will contact you when your order is ready to collect.
We are unable to accept online orders for delivery outside New Zealand at present.
However, we know that many people are hunting internationally for fabrics that are no longer available locally. If you outside New Zealand and have seen a fabric on our website that you would like to buy, drop us an email with the design name and quantity you need. We will check our stock levels and, if we have the required quantity, we'll provide a freight quote for you to consider. If you want to go ahead with the order, we'll set up a private web link where you can confirm the purchase, enter your delivery details, and transfer payment.